Healthcare
Scheduling, confirmation, follow-up and patient relationships.
WhatsApp Business Platform
Organize your customer support. Gain control.
Organize your customer support. Gain control.
Grow better.
ASC helps medium and large operations centralize conversations, channels and teams on a single platform, with official WhatsApp, AI, automation and support management.
- No number change
- Guided migration
- Support with history
- 15 years in the market
- Sofia 24/7
- AI Agent for your company
- 24/7 human support
Operations that can't afford to fail in customer support trust ASC.
The same infrastructure used in complex operations now helps growing companies organize support, channels and teams with more control.
Operation challenges
Your support has grown. But the operation can't stay scattered.
Conversations split across WhatsApp, Instagram, email, phone, groups and spreadsheets make it hard to keep history, track the team and respond quickly.
Without a centralized operation, you get delays, rework, lost information and a lack of visibility into what's really happening.
It can be different. ASC organizes your support so your company can grow with more control.
I want to organize my support
How it works
In three steps, your support stops being improvised and becomes an operation.
Step 1
Connect your official Meta number
Your company starts serving customers with Official WhatsApp Business, keeping the number your customers already know, with guided migration and operational continuity.
- no number change
- guided migration
- support continuity
- more security for the operation
Step 2
Bring channels and your team together in one place
Agents, queues, history, quick replies and operational management on a single platform.
- more organization
- more control
- support distribution
- centralized history
- team management
Step 3
Use Sofia AI to speed up support
Sofia is available 24/7, gathers information, qualifies contacts and routes each conversation to the right queue or person.
- less manual work
- continuous support
- more qualified contacts
- conversations logged from the start
Multichannel
WhatsApp, Instagram, Messenger and email in a single operation.
Centralize all support in a single screen, track each customer's full history and turn scattered conversations into an organized process.
Your team follows the customer's entire journey, avoids rework and responds with more context, regardless of which channel the conversation started on.
Centralized channels
All support gathered in a single operation, without switching between multiple platforms.
Single history per customer
The team understands the context before responding and maintains support continuity.
Support reports
More visibility into volume, response time, performance and opportunities for improvement.
Integrated channels
Sofia AI
Sofia: AI to organize and speed up support
She handles, qualifies and hands off the conversation ready for your team.
Sofia receives the contact, understands the customer's need, gathers key information and routes the conversation to the right queue.
When the agent takes over, the conversation already arrives with context, logged data and a clearer next step.
Available 24/7
Available every day, at any time.
Gathers information
Asks what matters and logs everything automatically.
Qualifies contacts
Understands the need and prioritizes what's relevant.
Routes to the right team
Forwards each case to the ideal queue or person.
Logs everything in the history
Every conversation is saved and organized for later reference.
Sofia
Online
Hi! How can I help?
I'd like to talk about pricing.
Perfect. Which product or service are you looking for?
WhatsApp support for my company.
Got it. How many conversations do you handle per month?
About 8,000.
Thank you. I'll route your conversation to the right specialist.
Routing to the Sales queue
Comparison
Scattered support vs. Organized support with ASC
Scattered support
- Conversations on phones and group chats
- Lost history
- Inconsistent team
- Manager without visibility
- Support limited to business hours
- Customers repeating information
- Risk of being banned
- Generic, hard-to-adapt platform
- Limited security
Organized support with ASC
- Centralized channels
- Single history per customer
- Queues, rules and quick replies
- Metrics and monitoring
- Sofia 24/7
- Journey logged from the start
- Professional operation
- Customization of the ASC platform
- Enterprise-grade security
Industries
Different journeys. The same challenge: serving better.
ASC organizes support for companies across different industries that need control, history and scale.
Hospitality
Bookings, confirmations, questions and guest relationships.
Manufacturing
Orders, quotes, after-sales and customer follow-up.
Services
Quotes, scheduling, support and follow-up without losing history.
Education
Lead generation, enrollment, student support and recurring communication.
Retail & chains
Support, sales, exchanges, questions and relationships across digital channels.
Let's get started
Ready to organize your company's support?
Talk to Sofia and get a Support Organization Diagnosis to understand how your company can centralize channels, team, history and automations in a single operation.
Sofia · ASC Assistant
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